1. Data controller
World Pack Express is the data controller responsible for the personal data it collects through this website and its courier operations. You can contact us at contacto@worldpackexpress.com with any questions about this policy.
2. Data we collect
Depending on the service you use, we may collect the following data:
- Sender and recipient data: name, address, phone number, and email, needed to manage the pickup and delivery of shipments.
- Contact data: name, email, and message content when you use our contact form.
- Browsing data: basic technical information about your device and browser, for site functionality and security purposes.
3. Purpose of processing
The data we collect is used to:
- Manage the pickup, transport, and delivery of shipments, including tracking by tracking number.
- Respond to inquiries, requests, or claims sent through the contact form.
- Comply with legal, accounting, and operational security obligations.
- Improve the quality of our service and website.
4. Who we share your data with
Your data may be shared with couriers, carriers, and partner distribution centers, only to the extent necessary to complete the delivery of the shipment. We do not sell or transfer your personal data to third parties for commercial or advertising purposes.
5. Your rights
As the owner of your personal data, you have the right to know, update, correct, and request the deletion of your information, as well as to revoke any authorization granted for its processing, unless a legal or contractual obligation prevents its deletion (for example, while a shipment is in progress). To exercise these rights, write to us at contacto@worldpackexpress.com.
6. Data retention
We retain data associated with a shipment for as long as necessary to complete the logistics operation and comply with legal, accounting, or subsequent claims-handling obligations. Contact messages are retained until they are addressed, plus a reasonable additional period for follow-up purposes.
7. Information security
We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or alteration, including access control on the admin panel and restricted storage of information.
8. Cookies
This site uses cookies that are strictly necessary for it to function: keeping you signed in if you are an administrator, and remembering your language preference (Spanish/English) between visits. We do not use third-party advertising tracking cookies.
9. Changes to this policy
We may update this privacy policy periodically to reflect changes in our practices or legal obligations. The current version will always be available on this page.
10. Contact
If you have questions about how we handle your personal data, you can write to us at contacto@worldpackexpress.com or through the contact form on this site.
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