1. Purpose
These terms and conditions govern the use of this website and the courier, parcel, and logistics services provided by World Pack Express (hereinafter, "the Company") to its customers, senders, and recipients (hereinafter, "the User").
2. Acceptance of terms
By using this website, creating a shipping label, or requesting any of our services, the User confirms having read, understood, and accepted these terms in full. If you do not agree with any provision, you should refrain from using the service.
3. Service description
The Company provides pickup, transport, custody, and delivery services for packages, documents, and merchandise, including express, standard, same-day, and e-commerce logistics options. Delivery times provided are estimates and may vary due to transit conditions, weather, availability in rural areas, or force majeure events.
4. Tracking number and tracking
Each shipment receives a unique tracking number that lets you check its status through the tracker available on this site. Tracking information updates as the shipment moves through the logistics network's checkpoints. The Company does not guarantee absolute real-time updates, but rather updates at the operational pace of each distribution center.
5. Sender obligations
- Provide truthful and complete information about the contents, weight, declared value, sender, and recipient of the shipment.
- Package the merchandise appropriately according to its nature and fragility.
- Refrain from shipping goods prohibited by law or by the Company's internal policies (illegal substances, weapons, hazardous materials, cash, among others).
- Pay the contracted service fee in a timely manner.
6. Prohibited shipments
The Company reserves the right to reject, hold, or return any shipment that contains goods prohibited by applicable regulations, that poses a risk to the safety of people or the logistics operation, or that does not meet the required packaging and labeling standards.
7. Rates and payments
Service rates are calculated based on weight, dimensions, destination, and shipping method, and are disclosed when the label is created. Failure to pay may result in the temporary hold of the shipment until payment is settled.
8. Liability and limitations
The Company is liable for proven loss or damage to shipments while they were in its custody, within the limits of the declared value or contracted insurance, as applicable. The Company will not be liable for delays, losses, or damages caused by acts of God, force majeure, third-party actions, false information provided by the sender, or inadequate packaging of the contents.
9. Claims
Any claim regarding a service issue (delay, damage, or loss) must be submitted through the contact form or the service channels provided by the Company, within the timeframes established by the internal claims policy, attaching the corresponding tracking number.
10. Intellectual property
The contents of this website —including text, brand, logos, and design— are the property of World Pack Express or its licensors and are protected by intellectual property law. Their full or partial reproduction without prior written authorization is prohibited.
11. Changes
The Company may modify these terms and conditions at any time. Changes will be deemed accepted by the User by continuing to use the site or services after their publication.
12. Governing law
These terms are governed by applicable transportation, e-commerce, and consumer protection law. Any dispute will be submitted to the competent authorities of the Company's domicile.
13. Contact
For questions about these terms, you can write to us at contacto@worldpackexpress.com or through the contact form on this site.
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